Privacy and Cookie Policy

Welcome to the TryWoodwork.com Privacy and Cookie Policy ("Policy"). All references in this policy to "Woodwork," "we," "us," or "our" refer to Woodwork, a service of Grindr LLC and its subsidiaries such as Grindr Canada Inc. ("Company"). This Policy explains how the Company processes and puts you in control of your Personal Information.

Personal Information means any information that allows someone to identify, or reasonably link to, you directly or indirectly. When we describe "processing" of Personal Information, we mean how we collect, use, share, and retain Personal Information. This policy covers only those activities occurring on www.Woodwork.com pages ("Properties").

This policy covers the following Properties:

Personal Information We Collect

It is important to know that Woodwork is a separate service from the Grindr app. Woodwork does not collect the same information as Grindr.

Information You Are Required to Provide: We collect the following information automatically from you when you access the Woodwork Properties ("Personal Information"):

  • IP Address
  • User site activity
  • Technical information such as hardware and software information

Personal Information We Receive From Third Parties: We will also collect Personal Information from third parties, such as OpenLoop.

Certain webpages on the Woodwork Site are powered and operated by OpenLoop Health, Inc. ("OpenLoop"). We partner with OpenLoop to provide the platform, assistance with user intake, and access to medical providers (collectively, the "Woodwork Service"). The webpages operated by OpenLoop (the "OpenLoop Webpages") are governed by OpenLoop’s policies and procedures.

We recommend that you visit and review OpenLoop’s Privacy Policy and Terms of Use, prior to engaging with the Woodwork Service. By agreeing to use Woodwork Properties and obtain the Woodwork Service, you are agreeing to OpenLoop’s Privacy Policy and Terms of Use. If you do not agree to OpenLoop’s Privacy Policy and Terms of Use, your only option is to leave the Woodwork Properties immediately.

For processing of Personal Information of employees, contractors, and job applicants, please click here to review our related processing practices.

Permissible Age: The Woodwork Properties are intended only for users who are legal adults, at least eighteen (18) years of age and older. If you are aware that a child or minor has submitted Personal Information on the Woodwork Properties, please contact us at hello@woodworksupport.com, so that we can take appropriate action.

What We Do With Your Personal Information

The main reason we use your Personal Information is to enable the Woodwork Properties, such as providing you with core features of the Woodwork Service, providing you with support, and supporting platform safety.

In general, we use your Personal Information to:

  • Provide you with the services associated with your Woodwork account.
  • Answer your inquiries and provide you with support.
  • Improve our Properties and support user safety within the Services (including machine learning/artificial intelligence ("AI") and automated decision-making).
  • Protect our interests as a company.
  • Conduct surveys or obtain your voluntary feedback about our Properties.
  • Respond to legal requests from law enforcement agencies, regulators, and other third parties to comply with "Legal Obligations."

How We Share Your Personal Information

In general, we share your Personal Information in the following ways:

  • Third-Party Partners: Company shares Personal Information with a number of third-party partners to bring you the Woodwork Properties, such as Service Providers (e.g., OpenLoop) and Other Partners that support the Woodwork Properties and with whom you may provide Personal Information directly (e.g., payment processors).
  • Business Transactions: If another company acquires, or plans to acquire, our company, business, or assets, that company will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Policy.
  • Legal Obligations: We may access, preserve, and disclose Personal Information to investigate, prevent, or take action in connection with:
    • Enforcement of the Woodwork Terms of Use
    • Claims that any content or behavior violates our policies or the rights of third parties
    • Requests for customer service
    • Technical issues
    • Protecting the rights, property, or personal safety of Woodwork, its users, or the public
    • Lawful legal requests including subpoenas, warrants, or court orders or in connection with any legal process

How Long We Keep Your Personal Information

We retain your Personal Information for no longer than necessary to fulfill the purposes for which the information was collected or as otherwise permitted pursuant to Legal Obligations or the Woodwork Terms of Use.

Certain information, such as a device identifier (i.e., IDFV and Android ID), and limited log information may be retained for up to two years following account deletion to support internal reporting, metrics, and statistics. Personal Information may also be retained for longer periods if required for legal or security purposes.

Your Choices and Rights

Where your jurisdiction's law allows, you can exercise the following rights regarding your Personal Information:

  • Access & Portability: You may request confirmation of the Personal Information processed about you and receive a machine-readable copy.
  • Delete Account and Related Information: You may delete your account at any time through OpenLoop. For more information, contact hello@woodworksupport.com.
  • Promotional Emails: You can unsubscribe from promotional emails by following the unsubscribe instructions in the emails you receive.
  • Non-Discrimination: You are entitled to exercise these rights free from discrimination.

How We Protect Your Personal Information

We take the privacy and security of your Personal Information seriously. However, no method of transmission over the Internet, or method of electronic storage, is fully secure. If we are required by law to inform you of unauthorized access to your Personal Information, we may notify you electronically or in writing in accordance with applicable law.

How to Contact Us or File Complaints

We welcome your comments, questions, or complaints regarding this Privacy and Cookie Policy. Please contact us at:

Policy Changes

The latest version of the policy available at www.woodwork.com will govern our use of your Personal Information. We may revise this policy from time to time and notify you if material changes occur.

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