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Woodwork By Grindr LLC

Terms of Use

Carefully read these terms and conditions of use (“Terms of Use”) as they govern your access to and use of Grindr LLC’s (“Woodwork,” “we,” “us,” and “our”) Platform. Your acceptance of, and compliance with, these Terms of Use is a condition to your use of the following:

● woodwork.com (the “Website”);

● Any products (“Products”) available for purchase through the Website; and

● The services made available through the Website, including Woodwork Services and Medical Group Services (collectively, the “Services”).

The non-medical business support services and the Website are collectively referred to as the “Platform.”

The Woodwork Platform and the Services are supported by our service provider, OpenLoop Health, Inc. (“OpenLoop”). When interacting with the portions of the Website operated by OpenLoop, your use of the Website and the Services are subject to the OpenLoop Privacy Policy and OpenLoop Terms of Use. These Terms of Use incorporate by reference the OpenLoop Privacy Policy and OpenLoop Terms of Use. Your acknowledgement and acceptance of these Terms of Use also means you agree and accept the OpenLoop Privacy Policy and OpenLoop’s Terms of Use. In the event these Terms of Use conflict with OpenLoop’s Terms of Use, the Woodwork Terms of Use shall govern. For purposes of clarity and emphasis, Section 14 (Service Purchase), Section 21 (Dispute Resolution; Arbitration Agreement), and Section 25 (Governing Law) shall govern in the event of a conflict with the OpenLoop Terms of Use.

Acceptance of the Terms of Use

By clicking “Accept,” you acknowledge that you have read in its entirety, understand, and fully accept all terms and conditions contained in these Terms of Use, the Woodwork Privacy Policy, the OpenLoop Privacy Policy and the OpenLoop Terms of Use (collectively, the “Product and Service Terms”). If you do not agree to be bound by these Product and Service Terms, you are not authorized to access or use the Platform and/or the Services; PROMPTLY EXIT THIS WEBSITE.

Binding Arbitration. These Terms of Use provide that, unless you opt out, all disputes between you and Woodwork that in any way relate to these Terms of Use, the Platform, and/or the Woodwork Services will be resolved by BINDING ARBITRATION. ACCORDINGLY, YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT (INCLUDING IN A CLASS ACTION PROCEEDING) to assert or defend your rights under these Terms of Use. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and your claims cannot be brought as a class action. Please review Dispute Resolution; Arbitration Agreement (Section 21 of these Terms of Use) for the details regarding your agreement to arbitrate any disputes with Woodwork.

Woodwork Services

Woodwork owns and operates the non-medical support services and portions of the Website that are part of the Platform. The Platform owned by Woodwork facilitates telehealth services provided by licensed medical professionals, with Woodwork acting solely as the coordination platform. Your use of the Platform, any part thereof, or anything associated therewith, including the services, features, content, and applications, together with the portions of the Website powered by Woodwork, are the “Woodwork Services” offered by Woodwork. Any non-medical services provided through the Website owned or operated by Woodwork are governed by these Terms of Use. Portions of the Website are powered by OpenLoop. When interacting with the portions of the Website operated by OpenLoop, your use of the Website and the Services are subject to the OpenLoop Privacy Policy and OpenLoop Terms of Use. We recommend that prior to engaging with the Platform, you closely review these policies.

Medical Group Services

Woodwork is not licensed to practice medicine and does not provide any healthcare services. Woodwork contracts with the OpenLoop Medical Practices (“Medical Group”), which are independent medical groups with a network of United States based health care providers (each, a “Provider”) to provide online telehealth clinical consultations, services, and/or treatment. The professional medical services provided by Medical Group are collectively referred to in this Terms of Use as the “Medical Group Services.”

Woodwork does not control or interfere with the provision of healthcare services provided by medically trained clinicians and their affiliated professional entities, each of whom is independent from Woodwork and solely responsible for the healthcare services you receive. As such, you understand and agree that Woodwork is not responsible for any healthcare services provided by a medical provider or affiliated professional entity, including any personal injury or property damage. You further understand and agree that after reviewing your information, the medical provider, in their independent professional judgment, will determine whether to prescribe medication, other treatments, or, alternatively, recommend that you consult with alternative clinical resources.

Pharmacy

Woodwork is not a pharmacy. Any medication that a Provider may prescribe for you is not intended for the diagnosis and/or treatment of the underlying causes of erectile dysfunction, but only to provide treatment of the symptoms of erectile dysfunction. Customized prescription medications are prescribed by licensed medical providers and, for patient convenience, are currently shipped directly by the following pharmacies: Precision Compounding Pharmacy or TriadRX (each a “Pharmacy”). Woodwork and OpenLoop believe in freedom of choice when it comes to choosing your pharmacy provider. You always have the option to have the prescription filled by a pharmacy of your choice, however, we cannot guarantee that the medication will be available from the pharmacy of your choice. If the prescription is available from your preferred location, you will be responsible for picking up or otherwise obtaining the prescription product and paying the pharmacy directly for the cost of the prescription product. The price of your medication may differ than the price offered by a Pharmacy if you purchase through Woodwork.  Woodwork cannot guarantee that your pharmacy will be able to ship medications to your location. Woodwork has worked with the Pharmacies offered on the Platform to enable direct shipping and pricing terms so that at the time of your appointment and consultation with Provider’s you understand and know the cost and shipping of your prescription medications.

By accepting these Terms of Use, you understand and agree that Woodwork is not acting as a pharmacy and does not control or interfere with any pharmacy services provided by third parties. Prescription fulfillment services may be provided by third-party pharmacies licensed to dispense medications in the relevant jurisdictions served by Woodwork. You agree that Woodwork may facilitate the transfer of prescriptions to any affiliated pharmacies as needed. Woodwork is not liable for the professional services rendered by these Pharmacies.

1. Services Provided – No Medical Care or Advice

Woodwork is not a medical group and does not provide medical advice, care, and/or treatment. Woodwork provides administrative and management services to independent, physician-owned and operated, medical practices. Any telemedicine consults obtained through our Platform are provided by Providers, including but not limited to Medical Group. Woodwork licenses the “Woodwork” brand name to Medical Group and other affiliated medical practices that use our Platform to assist in the provision of Services. Each Medical Group is owned and operated by a licensed physician and not by Woodwork. There is no single provider of medical care called “Woodwork.” The Medical Group engages a network of United States based clinicians who provide clinical telehealth services. The Providers deliver clinical services via the Platform to their patients. Woodwork does not provide medical advice or care, own or operate the medical practices, employ or in any way supervise the clinicians providing medical care, and control over the care provided is the sole responsibility of the independent medical practices and the Providers they employ. Medical Group Services and practices may vary across Providers, and patients should contact the Providers at Medical Group directly for all questions concerning their medical care.

2. Not For Emergencies

Our Platform and the Services are not for medical emergencies or urgent situations. You should not disregard or delay seeking medical advice based on anything that appears or does not appear on our Platform. If you believe you are experiencing an emergency, call 9-1-1 immediately.

You should seek emergency help or follow up care when recommended by a Provider or when otherwise needed. You should continue to consult with your primary provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment.

3. Risk of Telehealth Services

By using the Services, you acknowledge the potential risks associated with telehealth services. These include but are not limited to the following: information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate medical or health care decision making by the Provider; delays in evaluation or treatment could occur due to failures of electronic equipment; a lack of access to your medical records may result in adverse drug interactions or allergic reactions or other judgment errors; although the electronic systems we use incorporate network and software security protocols to protect the privacy and security of health information, those protocols could fail causing a breach of privacy of your health information.

4. Privacy Practices

You agree that information provided by you in connection with the Platform and the Woodwork Services shall be governed by the Woodwork Privacy Policy, as well as the OpenLoop Privacy Policy, which is hereby incorporated and made part of these Terms of Use.

5. Prescription Policy

Certain products available through the Platform require a valid prescription by a licensed healthcare provider. You will not be able to obtain a prescription product unless you have completed a consultation with one of the Providers through the Platform, the Provider has determined the prescription product is appropriate for you, and the Provider has written a prescription.

If a Provider determines a prescription product is appropriate for you and writes a prescription, for patient convenience, it will be filled in accordance with the Section above titled “Pharmacy”. You agree that any prescriptions that you acquire from a Provider will be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription. We fully honor patient freedom of choice and, if you receive a prescription for a medication, you will have the option to instruct your Provider to transmit that prescription to the pharmacy of your choice, however, we cannot guarantee that the medication will be available from the pharmacy of your choice and, if available, you will be responsible for picking up or otherwise obtaining the prescription product and paying the pharmacy directly for the cost of the prescription product, and the price of your medication may differ than if you purchase through Woodwork. Please contact support@trywoodworksupport.com if you have any questions.

6. Not an Insurance Product

Woodwork is not an insurer, nor do we offer an insurance plan or product. The amounts you pay for any Services obtained through the Platform are not insurance premiums. If you desire any type of health or other insurance, you will need to purchase such insurance separately.

7. Ownership of the Platform

The Platform contains confidential and proprietary information, materials, data, databases, contents, processes, methodologies, know-how, software, text, displays, images, video, audio, trademarks, logos, service marks, features and functionality, and the design, selection and arrangement thereof, are owned by Woodwork, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade dress, trade secret and other intellectual property or proprietary rights laws (collectively, the “Content”).

These Terms of Use permit you to use the Platform for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Platform, including but not limited to Content, except: (a) your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials; (b) you may store files that are automatically cached by your Web browser for display enhancement purposes; and (c) you may print or download one copy of a reasonable number of pages of the Platform for your own personal, non-commercial use and not for further reproduction, publication or distribution. You must not: (a) modify copies of any materials from the Platform or received through the Services; (b) use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text; or (c) delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Platform.

You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, content, or other proprietary information (including, without limitation, images, text, page layout, or form) of Woodwork without our express written consent.

You must not access or use any part of the Platform or any services or materials available through the Platform for outsourcing for others or as part of a service bureau business so otherwise for the benefit of unaffiliated third parties who pay directly for its benefit or for other similar commercial purposes, or otherwise exploited for any commercial purpose without express written consent of Woodwork. 

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Platform in breach of the Terms of Use, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Platform or any content on the Platform is transferred to you, and all rights not expressly granted are reserved by Woodwork. Any use of the Platform not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

8. Availability of Services

Woodwork operates subject to state and federal regulations, and the Platform may not be available in your state. You represent that you are not a person barred from enrolling for or receiving the Platform under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Platform is limited exclusively to users located in states within the United States where the Platform is available. Services are not available to users located outside the United States or where prohibited by applicable law. Accessing the Platform from jurisdictions where content is illegal, or where we do not offer the Platform, is prohibited.

Woodwork via OpenLoop and the Medical Group is capable of offering Medical Group Services in all 50 states plus Washington D.C. Some Medical Group Services may not be available in all 50 states or Washington D.C. Subject to change.

9. Access to Platform, Security, and Restrictions; Passwords

You are prohibited from violating or attempting to violate the security of the Platform, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; or (b) attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Platform or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law.

You may not use any scraper, crawler, spider, robot or other automated means of any kind to access or copy data on the Platform, deep-link to any feature or content on the Platform, bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Platform.

Violations of system or network security may result in civil or criminal liability. Woodwork will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working order or manner of the Platform or any activity being conducted on the Platform.

In the event access to the Platform or a portion thereof is limited requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password as provided to you by us. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Platform may be revoked by Woodwork at any time with or without cause. You agree to defend, indemnify, and hold Woodwork harmless from and against all third party claims, damages, and expenses (including reasonable attorneys’ fees) against or incurred by arising out of your breach of these Terms of Use or violation of applicable law, your use or access of the Platform, or access by anyone accessing the Platform using your user ID and password.

If you submit, upload, post, or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Platform (“User Information”), you agree not to provide any User Information that (a) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (c) contains or transmits a virus or any other harmful component. You agree not to contact other Platform users through unsolicited e-mail, telephone calls, mailings, or any other method of communication. You represent and warrant to Woodwork and Medical Group that you have the legal right and authorization to provide all User Information to Woodwork and Medical Group for use as set forth herein and required by Woodwork and the Medical Group Provider.

Woodwork or Medical Group may de-identify your information such that it is no longer considered protected health information or personally identifiable information. Woodwork or Medical Group may disclose, aggregate, sell, or otherwise use such de-identified information to third parties for analytics, research, or other purposes.

10.  No Users Under 18 Years Old

In order to access the Platform and the Services, you represent and warrant that you are 18 years old or older pursuant to the laws of your jurisdiction. If you are under the age of 18, you are prohibited from using this Platform or providing any personal information about yourself to us. If you believe we have collected personal information from someone under the age of 18, please contact us using the contact information in Section 29.

11.  Your Account

You agree to: (a) provide true, accurate, current, and complete information when registering to use the Platform and establishing your account (“Registration Information”) and (b) maintain and promptly update the Registration Information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account. You are entirely responsible for maintaining the confidentiality of any passwords and any usage and activities that occur in connection with your account. You agree not to allow others to access your account or utilize your password.  Doing so will compromise the security of your account.

12.  Accuracy and Integrity of Information; Colors

Although we attempt to ensure the integrity and accuracy of the Platform, we make no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Platform and Content thereon. It is possible that the Platform could include typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made to the Platform by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected. We reserve the right to unilaterally correct any inaccuracies on the Platform without notice. Information contained on the Platform may be changed or updated without notice. Additionally, Woodwork shall have no responsibility or liability for information or Content posted to the Platform from any unaffiliated third party.

We have made significant efforts to accurately display the colors of our products that appear on the Platform. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

13. Typographical Errors and Incorrect Pricing

In the event a Product or Service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers or business partners, we shall have the right to refuse or cancel any orders placed for a Product or Service listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit or debit card account in the amount of the incorrect price.

14.  Services Purchase

You agree to pay all fees due for Services requested pursuant to all payment terms presented to you when engaging in transactions. Prices are subject to change at any point in our sole discretion. You will see a prompt for your payment details, such as your credit card information and any promotional codes you may have.

By entering your payment information and submitting your request, you authorize us, Medical Group, our and their affiliates, or our or their third-party payment processors, as applicable, to retain credit card information which may be kept on file to be used as a form of payment for fees incurred for co-pays, co-insurance, deductibles, late cancellations, missed appointments, returned checks, failed payments, past due account balances, fees associated with subsequent medical services, and/or Subscription Services (as defined below).

You understand and agree that you are responsible for all fees due to receive Services, including any fees charged by the Medical Groups, Provider(s), pharmacy(ies) and lab(s) that provide Services to you in connection with the Services. Your payments to OpenLoop may include fees charged by the Medical Group(s), Provider(s) and pharmacy(ies) for Services, which OpenLoop collects on their behalf. Any Services not provided by a Provider, Medical Group, or the OpenLoop Health Pharmacy Network, or otherwise made available through the Services (including the Woodwork Services) are not included in the payments collected by OpenLoop and you may be separately charged by the applicable health care organization(s) and/or provider(s) of such services. In the event that your credit card expires or OpenLoop, its affiliates, or its third-party payment processors are unable to process your payment, you may receive a request to provide an alternative payment method. OpenLoop and/or the Medical Group (s) and/or Provider(s) have no obligation to provide any Third-Party Services or pharmacy services unless and until full payment has been received and/or verified. You are responsible for keeping your payment information (such as credit card number and billing address) accurate and up to date at all times.

Certain products or services offered on the Services may be offered on a subscription basis (“Subscription Services”). OpenLoop acts as a payment processor for the Platform. For Subscription Services, your payment method will be automatically charged at regular intervals as described during the checkout process for the applicable Subscription Services. You may cancel a subscription at any time before the renewal date, and you will continue to have access to the Services through the end of your billing period.

You may cancel your subscription at any time either by sending an email with your name and email address associated with the service to support@trywoodworksupport.com or contacting your provider directly, your Subscription Services may be governed by provider policies and cancelation procedures outside of the terms of this document.

EXCEPT AS OTHERWISE SET FORTH IN ANY RETURN OR REFUND POLICY PROVIDED TO YOU ON THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT DUE TO THE NATURE OF THE PRODUCTS AND SERVICES PURCHASABLE THROUGH THE SERVICES ANY APPLICABLE FEES AND OTHER CHARGES ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

15.  Links to Other Sites

We make no representations whatsoever about any other website that you may access through the Platform. When you access a non-Woodwork website, please understand that it is independent from us, and that we have no control over the content on that website. In addition, a link to a non-Woodwork website does not mean that we endorse or accept any responsibility for the products or services offered, the content, or the use of the linked website. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party websites linked to the Platform, you do this entirely at your own risk.

16.  Consent to Receive Calls, Text Messages, and Audio and/or Video Recording

By providing your mobile number, you are agreeing to be contacted by or on behalf of Woodwork at the mobile number you have provided, including calls and text messages, to receive informational, product or service related (e.g., progress tracking, reminders, etc.) messages and communications relating to the Platform. Message and data rates may apply. To stop receiving text messages, text a reply to us with the word STOP. We will do our best to remove your phone number from our outreach list in a reasonable amount of time. We may confirm your opt out by text message. If you subscribe to multiple types of text messages from us, we may unsubscribe you from the service that most recently sent you a message or respond to your STOP message by texting you a request to identify services you wish to stop. Please note, that by withdrawing your consent, some of the functions provided by the Platform may no longer be available to you. Keep in mind that if you stop receiving text messages from us you may not receive important and helpful information and reminders about your services.

Woodwork or your Provider may record (audio and video) all or part of your interaction with us or them (“Recordings”). Such Recordings are used for quality assurance and training purposes, to better deliver to you the products and services, and to help us improve the Platform. The Recordings will be kept confidential, and will not be publicly displayed unless legally required to do so, such as if subject to a court order. By accessing and using our Platform, you agree and consent to such Recordings for the purposes and uses set forth in these Terms of Use and as otherwise set forth in the Woodwork Privacy Policy.

17.  CAN-SPAM Act and Telephone Consumer Protection Act Compliance

Woodwork, Medical Group, and your Provider are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM Act”) and the Telephone Consumer Protection Act (“TCPA”). You consent to receive text messages from us as set forth in Section 16 above, Consent to Receive Calls, Text Messages, and Audio and/or Video Recording. E-mails, newsletters, and text messages received from us are intended to fully comply with the CAN-SPAM Act and the TCPA. In the event you receive an e-mail or text message from us which you do not believe is fully compliant with the CAN-SPAM Act or the TCPA, please contact us using the contact information in Section 29.

18.  Electronic Communications

When you use the Platform, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. Woodwork, Medical Group, and your Provider may contact you by telephone, mail, or e-mail to verify your information. Woodwork, Medical Group, and your Provider may request further information from you and you agree to provide such further information to ensure that you have not fraudulently used the Platform. If you do not provide this information in the manner requested within 14 days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of our Platform until you provide the information to us as requested.

19.  External Services

The Platform may enable access to Woodwork’s and/or third-party services and websites, including social media sites (collectively and individually, "External Services"). You agree to use the External Services at your sole risk. We are not responsible for examining or evaluating the content or accuracy of any third-party External Services, and shall not be liable for any such third-party External Services. Data displayed by the Platform or External Service, including but not limited to financial, medical, and location information, is for general informational purposes only and is not guaranteed by Woodwork or its agents. You will not use the External Services in any manner that is inconsistent with the terms of these Terms of Use or that infringes the intellectual property rights of Woodwork or any third party. You agree not to use the External Services to harass, abuse, stalk, threaten, or defame any person or entity, and that we are not responsible for any such use. External Services may not be available in all languages or in your home country, and may not be appropriate or available for use in any particular location. To the extent you choose to use such External Services, you are solely responsible for compliance with any applicable laws. We reserve the right to change, suspend, remove, disable or impose access restrictions or limits on any External Services at any time without notice or liability to you.

20.  No Third Party Rights

Unless expressly stated in these Terms of Use, nothing herein is intended to confer any rights, obligations, duties, or remedies, on any person other than you, Woodwork, Medical Group, and their affiliates. Nothing in the Terms of Use is intended to relieve or discharge the obligation or liability of any third persons to you, Woodwork, Medical Group, and its affiliates, nor shall any provision give any third parties any right of subrogation or action over against you, Woodwork, Medical Group, and its affiliates. The Platform is only provided for your benefit and may not be relied on by any third party.

21. Dispute Resolution; Arbitration Agreement

Please read the following arbitration provision carefully. Unless you opt out in the manner described in subsections 13 and 14 below, this arbitration provision requires You and Woodwork to arbitrate disputes and limits the manner in which relief may be sought (“Arbitration Agreement”).

  1. You and Woodwork agree that any dispute arising out of or relating in any way to your use of or access of the Platform or Services (including those Services provided by the Medical Groups), including the validity, scope, interpretation, breach, enforcement, or termination of this Agreement, or otherwise relating to Woodwork in any way (collectively, “Covered Dispute Matters” or “Disputes”) will be resolved in accordance with the provisions set forth in this Section 24. For avoidance of doubt, this Arbitration Agreement shall not apply to claims where such application is prohibited by applicable law.
  2. Informal Resolution. You and Woodwork agree that good faith, informal efforts to resolve Disputes can result in a prompt, low-cost, and mutually-beneficial outcome. You and Woodwork therefore agree that before either party commences arbitration against the other (or initiates an action in small claims court if a party so elects), you and Woodwork will personally meet and confer telephonically or via videoconference, in a good faith effort to resolve informally any Dispute covered by this Arbitration Agreement (“Informal Dispute Resolution Conference” or “Conference”). If you are represented by counsel, your counsel may participate in the conference, but you will also participate in the conference. The party initiating a Dispute must give notice to the other party in writing of its intent to initiate a Conference (“Notice”), which shall occur within forty-five (45) days after the other party receives such Notice, unless an extension is mutually agreed upon by the parties. Notice to Woodwork that you intend to initiate a Conference should be sent by email to disputes@trywoodwork.com. The Notice must include: (1) your name, phone number, mailing address, and the email address associated with your user account (if you have one); (2) the name, telephone number, mailing address and email address of your counsel, if any; and (3) a description of your Dispute. The Conference shall be individualized such that a separate Conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms represents multiple users in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Conference unless all parties agree. In the time between a party receiving the Notice and the Conference, nothing in this Arbitration Agreement shall prohibit the parties from engaging in informal communications to resolve the initiating party’s Dispute. Engaging in the Conference is a condition precedent and requirement that must be fulfilled before commencing arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the Conference process required by this section.
  3. Applicable Law. You and Woodwork agree that United States federal law including Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), and (to the extent not inconsistent with or pre-empted by federal law) the laws of the State of California, USA, without regard to conflict of laws principles, will govern all Covered Dispute Matters.
  4. Our Arbitration. You and Woodwork agree that this provision and each of its parts evidence a transaction involving interstate commerce, and the FAA applies in all cases and governs the interpretation and enforcement of the arbitration rules and arbitration proceedings. Any Covered Dispute Matter must be asserted individually in binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules (including utilizing desk, phone or video conference proceedings where appropriate and permitted to mitigate costs of travel) available at https://www.adr.org/sites/default/files/Consumer%20Rules.pdf. If AAA is not available to arbitrate, the parties will select an alternative arbitral forum. If the Informal Dispute Resolution Conference does not resolve the Dispute in a satisfactory manner within forty-five (45) days after receipt of a Notice, you and Woodwork agree that either party shall have the right to finally resolve the Dispute through binding arbitration in accordance with this Arbitration Agreement.

    A party who wishes to initiate arbitration must provide the other party with a request for arbitration (the “Request”). The Request must include (1) the name, telephone number, mailing address, email address of the party seeking arbitration and the account username (if applicable) as well as the email address associated with any applicable user account; (2) a statement of the legal claims being asserted and the factual bases of those claims; (3) a description of the remedy sought and an accurate, good-faith calculation of the amount in controversy in United States Dollars; (4) a statement certifying completion of the Information Dispute Resolution process as above; and (5) evidence that the requesting party has paid any necessary filing fees in connection with such arbitration. If the party requesting arbitration is represented by counsel, the Request shall also include counsel’s name, telephone number, mailing address, and email address. Such counsel must also sign the Request. By signing the Request, counsel certifies to the best of counsel’s knowledge, information, and belief, formed after an inquiry reasonable under the circumstances that: (1) the Request is not being presented for any improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (2) the claims, defenses and other legal contentions are warranted by existing law or by a nonfrivolous argument for extending, modifying, or reversing existing law or for establishing new law; and (3) the factual and damages contentions have evidentiary support or, if specifically so identified, will likely have evidentiary support after a reasonable opportunity for further investigation or discovery.

    The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of California and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within thirty-five (35) days of delivery of the Request, then the AAA will appoint the arbitrator in accordance with the AAA Rules, provided that if the Batch Arbitration (defined below) process under subsection 9 is triggered, the AAA will appoint the arbitrator for each batch.

    Unless you and Woodwork otherwise agree, the arbitration will be conducted in the county where you reside, or as determined by the arbitrator in the case of Batch Arbitration. Unless you and Woodwork otherwise agree, the arbitration will be conducted virtually via video or teleconference. Upon request by either party, the arbitrator may, at their discretion, require an in-person hearing. You and Woodwork agree that the arbitrator shall have exclusive authority to resolve any Dispute, including, without limitation, disputes regarding the interpretation or application of the Arbitration Agreement, including the enforceability, revocability, scope, or validity of the Arbitration Agreement or any portion of the Arbitration Agreement, except that all Disputes regarding the subsection entitled “Waiver of Certain Rights,” including any claim or Dispute that all or part of that subsection is unenforceable, illegal, void or voidable, or that that such subsection has been breached, shall be decided by a court of competent jurisdiction and not by an arbitrator. The arbitrator shall have the authority to grant motions dispositive of all or part of any Dispute.
  1. The Arbitrator’s Award to You or Us. You and Woodwork agree that for matters where the relief sought is over $5,000, the arbitrator’s written decision will include the essential findings and conclusions upon which the arbitrator based the award. The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different users, but is bound by rulings in prior arbitrations involving the same Woodwork user to the extent required by applicable law. You and Woodwork agree that the arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
  2. Injunctive and Declaratory Relief. Subject to this Arbitration Agreement, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party’s individual claim. Nothing in this paragraph is intended to, nor shall it, affect the terms and conditions under the subsection 9 entitled “Batch Arbitration.”
  3. Exceptions To Our Agreement To Arbitrate Disputes. There are three exceptions to this provision to arbitrate:
    1. First, if either party reasonably believes that the other party has in any manner violated or threatened to infringe the intellectual property rights of the other party, the party whose rights have been violated may seek injunctive or other appropriate interim relief in any court of competent jurisdiction.
    2. Second, each party will retain the right to seek relief in a small claims court for disputes or claims within the scope of the jurisdiction of such courts.
    3. Third, where application of this provision to arbitrate is prohibited by applicable law.
  4. Costs of Arbitration. You and Woodwork agree that payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules, unless otherwise stated in this provision to arbitrate. The parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator finds that either the substance of the dispute or the relief sought in the request for arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
  5. Batch Arbitration. To increase the efficiency of administration and resolution of arbitrations, You and Woodwork agree that in the event that there are ten (10) or more individual requests for arbitration of a substantially similar nature filed against Woodwork by or with the assistance of the same law firm, group of law firms, or organizations, within a ninety (90) day period (or as soon as possible thereafter), the AAA shall (1) administer the arbitration demands in batches of 100 requests per batch (or, if between ten (10) and ninety-nine (99) individual Requests are filed, a single batch of all those Requests, and, to the extent there are less than 100 Requests remaining after the batching described above, a final batch consisting of the remaining Requests); (2) appoint one arbitrator for each batch; and (3) provide for the resolution of each batch as a single consolidated arbitration with one set of filing and administrative fees due per side per batch, one procedural calendar, one hearing (if any) in a place to be determined by the arbitrator, and one final award (“Batch Arbitration”).

    All parties agree that requests are of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issues and seek the same or similar relief. To the extent the parties disagree on the application of the Batch Arbitration process, the disagreeing party shall advise the AAA, and the AAA shall appoint a sole standing arbitrator to determine the applicability of the Batch Arbitration process (“Administrative Arbitrator”). In an effort to expedite resolution of any such dispute by the Administrative Arbitrator, the parties agree the Administrative Arbitrator may set forth such procedures as are necessary to resolve any disputes promptly. The Administrative Arbitrator’s fees shall be paid by Woodwork.

    You and Woodwork agree to cooperate in good faith with the AAA to implement the Batch Arbitration process including the payment of single filing and administrative fees for batches of requests, as well as any steps to minimize the time and costs of arbitration, which may include: (1) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes; and (2) the adoption of an expedited calendar of the arbitration proceedings.

    This Batch Arbitration provision shall in no way be interpreted as authorizing a class, collective and/or mass arbitration or action of any kind, or arbitration involving joint or consolidated claims under any circumstances, except as expressly set forth in this subsection.
  1. Future Amendments to the Agreement to Arbitrate. Notwithstanding any provision in this Agreement to the contrary, you and Woodwork agree that if Woodwork makes any material amendment to this Arbitration Agreement in the future, We will notify you and that amendment shall not apply to any claim that was filed in a legal proceeding against Woodwork prior to the effective date of the amendment. However, the amendment shall apply to all other disputes or claims governed by the agreement to arbitrate that have arisen or may arise between you and Woodwork. If You do not agree to these amended terms, you may close write us within thirty (30) days of the posting or notification and you will not be bound by the amended terms. Changes to this Arbitration Agreement do not provide you with a new opportunity to opt out of the Arbitration Agreement if you have previously agreed to a version of this Arbitration Agreement and did not validly opt out of arbitration.
  2. Judicial Forum for Legal Disputes. Unless you and Woodwork agree otherwise and except as described in Section 22.7.2 (Small Claims Court), in the event that the agreement to arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt out of the agreement to arbitrate, as a result of a decision by the arbitrator or a court order, because the claim is not subject to arbitration pursuant to applicable law, or because you are an international user to which this agreement to arbitrate does not apply, you agree (except as otherwise provided by law) that any claim or dispute that has arisen or may arise between You and Woodwork must be resolved exclusively by a state or federal court located in Los Angeles County, California. You and Woodwork agree to submit to the exclusive personal jurisdiction of the courts located within Los Angeles County, California for the purpose of litigating all such claims or disputes.
  3. Arbitration Severability Clause. Except as provided in the subsection entitled “Waiver of Certain Rights,” if any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement will remain in full force.
  4. YOU MAY OPT-OUT OF ARBITRATION. IF YOU ARE A NEW WOODWORK USER, YOU CAN CHOOSE TO REJECT THE AGREEMENT TO ARBITRATE PROVISION (“OPT-OUT”) BY EMAILING US AN OPT-OUT NOTICE TO ARBITRATIONOPTOUT@TRYWOODWORK.COM (“OPT-OUT NOTICE”). THE OPT-OUT NOTICE MUST BE RECEIVED WITHIN THIRTY-ONE (31) DAYS AFTER THE DATE YOU ACCEPT THE TERMS OF THIS AGREEMENT FOR THE FIRST TIME. IF YOU ARE NOT A NEW WOODWORK USER, YOU HAVE UNTIL THIRTY-ONE (31) DAYS AFTER THE POSTING OF MATERIAL CHANGES TO THE ARBITRATION PROVISION TO SUBMIT AN ARBITRATION OPT-OUT NOTICE.
  5. Arbitration Opt-Out Procedure. In order to opt-out, within thirty-one (31) days after you accept the terms of this Agreement for the first time, or the modified terms following a material change of this Arbitration Agreement, you must email your legal name, mailing address (including street address, city, state, and zip code), email address(es) associated with your account(s) to which the opt-out applies, and an unaltered digital image of your valid driver’s license to: arbitrationoptout@trywoodwork.com. This procedure is the only way you can opt out of the agreement to arbitrate. If you opt out of the agreement to arbitrate, all other parts of this Terms of Use will continue to apply to you. Opting out of this agreement to arbitrate has no effect on any previous, other, or future arbitration agreements that you may have with Us.
  6. WAIVER OF CERTAIN RIGHTS. BY AGREEING TO THIS AGREEMENT, YOU AND WOODWORK HEREBY IRREVOCABLY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY (OTHER THAN SMALL CLAIMS COURT AS PROVIDED ABOVE. EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE. YOU AGREE THAT YOU CANNOT SERVE AS A REPRESENTATIVE, AS A PRIVATE ATTORNEY GENERAL, OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING FILED AGAINST US AND/OR RELATED THIRD PARTIES, EVEN IF ARBITRATION IS NOT REQUIRED UNDER THIS AGREEMENT EXCEPT AS SPECIFIED IN SUBSECTION 9 OF THIS SECTION ABOVE. You and Woodwork are instead electing that all Disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified in subsection 9 above. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review. Notwithstanding anything to the contrary in this Arbitration Agreement, if a final decision, not subject to any further appeal or recourse, determines that the limitations of this subsection, “Waiver of Certain Rights,” are invalid or unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief ), you and Woodwork agree that that particular claim or request for relief (and only that particular claim or request for relief) shall be severed from the arbitration and may be litigated in the state or federal courts located in the State of California. All other Disputes shall be arbitrated or litigated in small claims court. This subsection does not prevent you or Woodwork from participating in a class-wide settlement of claims.
  7. STATUTE OF LIMITATIONS FOR YOUR CLAIMS. You and Woodwork further agree that any Dispute that either has as detailed in this Arbitration Agreement must be initiated via arbitration within the applicable statute of limitation for that claim or controversy, or it will be forever time barred. Likewise, you agree that all applicable statutes of limitation will apply to such arbitration in the same manner as those statutes of limitation would apply in the applicable court of competent jurisdiction.

22.  Indemnification

You agree to defend, indemnify, and hold Woodwork and any affiliates harmless from and against any and all rights, demands, losses, liabilities, damages, claims, causes of action, actions, and suits (no matter whether at law or equity), fees, costs, and attorney’s fees of any kind whatsoever arising directly or indirectly out of or in connection with: (i) your use or misuse of the Platform, Products, Services (including Woodwork Services), or any information posted on the Platform; (ii) your breach of the Terms of Use or Woodwork Privacy Policy; (iii) the content or subject matter of any information you provide to Woodwork, Medical Group, your Provider, or a customer service agent; or (iv) any negligent or wrongful act or omission by you in your use or misuse of the Platform, Products, Services (including Woodwork Services), or any information on the Platform, including without limitation, infringement of third party intellectual property rights, privacy rights, or negligent or wrongful conduct.

23. Disclaimer of Warranties

WOODWORK DOES NOT WARRANT THAT ACCESS TO OR USE OF THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE PLATFORM WILL BE CORRECTED. THE PLATFORM, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SERVICE RELATED TO THE PLATFORM, IS PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. WOODWORK DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE PLATFORM.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE PLATFORM, PLATFORM-RELATED SERVICES, SERVICES (INCLUDING WOODWORK SERVICES), EXTERNAL SERVICES, AND LINKED WEBSITES. WOODWORK DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY.

WARRANTIES RELATING TO PRODUCTS OR SERVICES OFFERED, SOLD, DISTRIBUTED, OR FACILITATED BY WOODWORK ARE SUBJECT TO SEPARATE WARRANTY TERMS AND CONDITIONS, IF ANY, PROVIDED WITH OR IN CONNECTION WITH THE APPLICABLE PRODUCTS OR SERVICES.

24.  Limitation of Liability Regarding Use of Platform and Services

WOODWORK AND ANY THIRD PARTIES MENTIONED ON THIS PLATFORM ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE PLATFORM, PLATFORM-RELATED SERVICES, OTHER WOODWORK SERVICES, CONTENT, OR INFORMATION CONTAINED WITHIN THE PLATFORM, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE PLATFORM, PLATFORM-RELATED SERVICES, OTHER WOODWORK SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE PLATFORM AND/OR THOSE WOODWORK SERVICES. TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM AGGREGATE LIABILITY OF WOODWORK TO YOU WITH RESPECT TO YOUR USE OF THE PLATFORM AND WOODWORK SERVICES IS $500 (FIVE HUNDRED DOLLARS).

25.  Governing law

These Terms of Use, and any dispute between you and Woodwork, OpenLoop, or related to Services shall be governed by the laws of the state of California without regard to principles of conflicts of law. Any action shall take place in Los Angeles County, California and you consent to said jurisdiction.

26.  Force Majeure

We will not be deemed to be in breach of these terms or liable or deemed to have defaulted for any breach of these Terms of Use or our Privacy Policy for any failure or delay in fulfilling or performing any term of these Terms of Use, when and to the extent such failure or delay is caused by or results from acts beyond our reasonable control, including, without limitation, the  following force majeure events (“Force Majeure Event(s)”): (a) acts of God; (b) flood, fire, earthquake, explosion, pandemic, or epidemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of this Agreement; (f) national or regional emergency; and (g) other events beyond the reasonable control of Woodwork. We will do our best to communicate with you and to provide notice within thirty (30) days of the Force Majeure Event, stating the period of time the occurrence is expected to continue. We shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. Woodwork shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause.

27.  Copyright & Trademark Information

Copyright ©2025 Grindr LLC All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

28.  Revisions; General

Woodwork reserves the right, in its sole discretion, to terminate your access to all or part of the Platform, with or without cause, and with or without notice. In the event that any of the Terms of Use are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect. These Terms of Use constitute the entire agreement between Woodwork and you pertaining to the subject matter hereof. In its sole discretion, Woodwork may from time-to-time revise these Terms of Use by updating this posting. You should, therefore, periodically visit this page to review the current Terms of Use, so you are aware of any such revisions to which you are bound. Your continued use of the Platform after revisions to these Terms of Use shall constitute your agreement to the revised Terms of Use. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages within the Platform.

29.  Contact

 

Woodwork Contact Info:

Please contact us by email at support@trywoodworksupport.com or

by postal mail at: Woodwork, Attn: Customer Service, PO Box 69176, West Hollywood, CA 90069.

 

Telehealth Contact Info:

OpenLoop Health

https://openloophealth.com/

317 6th Ave. Ste. 400 Des Moines, IA 50309

 

Pharmacy Contact Info:

Precision Compounding Pharmacy

https://mypcphealth.com/     

2657 Merrick Road Bellmore, NY 11710

516-833-6262

 

Triad Rx

https://www.triadrx.us

26258 Pollard Road, Daphne, AL 36526

251-380-7630

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